Shipping policy
Shipping Policy
Last updated: November 6, 2026
This Shipping Policy applies to purchases made from From The Andes Inc. through fromtheandes.com. It explains where we ship, order handling, shipping charges, carrier transit, tracking, delivery issues, and lost or damaged shipments.
1. Where We Ship
From The Andes Inc. ships to addresses within the United States and supported U.S. territories when an eligible shipping service is available at checkout.
Shipping availability and charges may vary by destination, merchandise, package size, package weight, and carrier restrictions.
Orders shipped to Alaska, Hawaii, Puerto Rico, U.S. territories or possessions, and APO, FPO, or DPO addresses may have different shipping rates, carrier options, and transit times than orders shipped within the 48 contiguous United States and the District of Columbia.
2. Shipping Origin
Orders ship from our studio in Ranchos de Taos, New Mexico, USA.
3. Order Handling
- Handling time: Orders typically ship within 1 business day.
- Daily cutoff: Orders placed after 12:00 p.m. Mountain Time (MT) typically ship the following business day.
- Weekends and holidays: Orders placed on weekends or recognized holidays typically ship the next business day.
Handling time is the time required by From The Andes Inc. to prepare an order before it is accepted by the carrier. Carrier transit time begins after the carrier accepts the shipment.
4. Free Shipping on Orders of $75 or More
Orders with an eligible merchandise subtotal of $75.00 or more shipping to an address within the 48 contiguous United States or the District of Columbia qualify for complimentary shipping.
From The Andes Inc. pays the applicable shipping charge for qualifying orders.
Orders below $75.00 are charged the shipping rate displayed at checkout based on the destination, package weight, package dimensions, and available carrier service.
Free shipping does not apply to Alaska, Hawaii, Puerto Rico, U.S. territories or possessions, or APO, FPO, and DPO addresses unless expressly stated at checkout or as part of a separate promotion.
5. Shipping Services
Available shipping services and applicable charges are displayed at checkout based on the destination and merchandise in the order.
From The Andes Inc. currently ships through carriers including USPS and UPS. The carrier used for a particular order may depend on destination, package characteristics, service availability, and the shipping service selected or provided for the order.
Tracking information is provided when available after the shipment is processed by the carrier.
6. Transit Times
USPS currently publishes a 2–3 business day service objective for Priority Mail after USPS accepts the shipment. Priority Mail delivery time is not guaranteed.
Transit times for UPS, Alaska, Hawaii, U.S. territories, military addresses, remote destinations, oversized packages, and other special circumstances may vary according to the carrier, service, and destination.
Any delivery date or transit estimate displayed on the Site, at checkout, in an order confirmation, in tracking information, or by a carrier is an estimate unless the selected shipping service expressly includes a delivery guarantee.
From The Andes Inc. does not guarantee a delivery date when the applicable carrier service does not provide a delivery guarantee.
7. Shipping Delays
We make shipment representations based on the information reasonably available to us when an order is placed.
If we determine that an order cannot ship within the timeframe we stated, we will notify the customer and, when reasonably available, provide a revised shipment date.
The customer will have the option to accept the delay or cancel the unshipped order and receive a prompt refund as required by applicable law.
If we determine that we cannot fulfill an order, we may cancel the unshipped order and issue a refund.
After the carrier accepts a shipment, weather, transportation disruptions, carrier network conditions, delivery-area restrictions, address problems, and other circumstances outside our control may affect transit time.
When appropriate, we will assist customers with available carrier tracing or claim procedures.
8. Tracking and Address Accuracy
Please verify your shipping address carefully before submitting an order.
If you discover an address error after placing your order, contact us promptly at info@fromtheandes.com.
We will make reasonable efforts to correct an address before shipment, but we cannot guarantee that an address can be changed or a package rerouted after the order has entered fulfillment or has been transferred to the carrier.
9. Packages Marked Delivered
If tracking indicates that a package was delivered but you cannot locate it, please check the delivery location, household members, mailroom or reception area, and neighboring addresses when appropriate.
Contact us as soon as possible so that we can review the shipment and assist with available carrier investigation procedures.
Subject to applicable law, From The Andes Inc. is not responsible for theft, weather exposure, building-access issues, mailroom errors, forwarding issues, or misplacement occurring after a package has been correctly delivered to the shipping address provided with the order.
10. Lost or Missing Shipments
If tracking indicates that a package remains in transit but appears unusually delayed or lost, contact us at info@fromtheandes.com.
We will review the tracking information and, when appropriate, initiate available carrier tracing or claim procedures.
The investigation process and timing may vary by carrier and shipping service.
11. Damaged or Incorrect Shipments
If merchandise arrives damaged, defective, incorrect, or materially different from its product description, please contact us as soon as reasonably possible, preferably within 3 business days after delivery.
When reasonably available, please include:
- Your order number
- Clear photographs of the merchandise
- Photographs showing the specific damage or issue
- Photographs of the exterior and interior packaging when shipping damage is involved
- A photograph of the shipping label when relevant
This information helps us evaluate the issue and, when necessary, submit a carrier claim.
Return, exchange, replacement, and refund eligibility is governed by our Returns and Refunds Policy.
12. Refused, Unclaimed, or Undeliverable Packages
If a package is refused, abandoned, unclaimed, returned because of incorrect customer-provided shipping information, or otherwise deemed undeliverable for reasons outside the control of From The Andes Inc., the customer may be responsible for shipping or carrier costs actually incurred to the extent permitted by applicable law.
Eligible shipping costs actually incurred may be deducted from an otherwise eligible voluntary refund when permitted by applicable law.
No such deduction will be made when the failed delivery resulted from a verified error by From The Andes Inc. or when applicable law requires another result.
13. Carrier Coverage
Carrier-provided insurance, declared-value protection, and liability limits vary according to the carrier and shipping service used.
Some shipping services include limited protection against qualifying loss or damage. Carrier-provided protection should not be interpreted as insurance for the full retail value of every shipment.
For higher-value shipments, From The Andes Inc. may purchase additional carrier coverage or declared-value protection when appropriate and available.
Any carrier coverage remains subject to the carrier's applicable terms, exclusions, valuation requirements, documentation requirements, and claim procedures.
If you require signature confirmation or another specific delivery service, please contact us before placing your order so we can determine whether the requested service is available.
14. Packaging and Sustainability
We may use clean repurposed or recycled packaging materials when appropriate as part of our effort to reduce unnecessary packaging waste.
Merchandise is packed according to its size, material, condition, and shipping requirements to support safe transportation.
15. Contact Us
For questions regarding shipping, tracking, delivery, measurements, materials, or provenance information, contact:
From The Andes Inc.
56 Vista Del Valle Road
Ranchos de Taos, NM 87557
United States
Email: info@fromtheandes.com